The men and women who serve to protect our democracy deserve to be properly cared for when their service is over.
That’s easier said than done.
State Veterans Affairs Departments sit at the intersection of a range of services, from educational benefits to healthcare; from housing assistance and job placement programs to interfacing with Veterans Service Organizations (VSOs); from substance abuse treatment programs to claims and benefits assistance, and much more.
Coordination is non-negotiable to orchestrate the state and local organizations, VSOs, and non-profits that effectively deliver services to veterans. The public servants working across these organizations are deeply committed to serving veterans, with the willpower and know-how, but they are being failed by technology that’s misaligned with their mission.
At the federal level, the Department of Veterans Affairs is responsible for veterans services. Their most recent budget request for FY26 allocates approximately 2% of its overall budget to IT.
If the federal agency for veterans, with far more capital and resources available than state and county agencies, is only spending two percent on its budget, it’s not hard to imagine how technology-constrained state, county, and local veterans agencies are. From tracking veteran interactions with different providers to identifying grant opportunities available to provide services to veterans, workflows that should be simpler with technology remain onerous for dedicated public servants.
In the gaps lie opportunities. The variety and complexity of veterans services stands to gain tremendously from the operational upgrades offered by modern technology. Public servants can share emergent resources with VSOs in near real-time or collaborate seamlessly with partners across agencies around their state or county.
This isn’t hypothetical — the government agencies using Roundtable are benefiting by unlocking efficiency gains. Public servants in Essex County get answers to questions more quickly; The Housing Collective enables providers to efficiently track and find resources; more than 60 organizations in Oregon work together to address rural homelessness in our government operations platform.
Communication, collaboration, resource sharing — these are all things government agencies across the country do every day.
We help them do it better.
Now, we’re seeing a shift in the way organizations deploy our technology, from efficiency gains to something more.
Public servants are doing their best with the resources and tools they have. But when their tools are few — with little to none of it built specifically for their needs — introducing purpose-built technology can do more than make public servants more efficient. It can give them new capabilities and ways of executing their mission.
For example, CRM-like software that can help veterans organizations track, manage, and analyze interactions and services for a given veteran doesn’t really exist today. Without the technology to understand which veteran needs what services and the ability to bring together organizations delivering those services, public servants and veterans have to work much harder to navigate the complex web of organizations and services.
But we can — and should — look beyond basic capabilities and equip public servants helping veterans who’ve served our country with advanced technology.
Consider secure, conversational AI capabilities on top of a data set. A public servant could ask a question like: “What are the key documentation requirements for VA health benefits in my state? Are there any nuances?” and get a verifiable answer in easy-to-digest bullets. No hunting through nested folders in SharePoint or waiting to hear back from a colleague in another office.
These are just two examples of the kinds of capability-step changes that veterans services organizations can see by implementing modern technology. Roundtable is building toward this vision in which the public servants supporting our veterans can count on technology to accelerate their work. Where a frictionless ecosystem of service providers instantly connects experts, gets them the answers they need, and lets them focus on impact. The result: a faster and smoother experience accessing benefits, information, and critical services for each and every person who’s served our country.
Our veterans deserve nothing less.
